Returns and Refunds FAQ Hue&Shades

Returns and Refunds FAQ

Due to Return shipping cost for our customer. Customers need not return Purchased items. An Item can be considered for return when they meet our criteria for items for refund. 

What are the criteria for items for Return or Exchange:

1. Damaged Items - Items arrived or are delivered damage when customers received said items. 
2. Incomplete or Missing parts - Items that arrived with missing parts or components.
3. Items are not as described or are Wrongly represented - Items that arrived not looking what the customer have seen on product photos, or are misrepresented.

What about Item Replacement?

If items delivered meet one of these criteria or condition then customers are eligible or may choose an item replacement. Same item or same priced item to be shipped to there respective shipping address. Customer no need for item return.

How do I apply for a refund?

When Delivered Customer Items meet any of the above criteria or condition. Then Customers are eligible for refunds of his or hers purchase. Store will issue full refund. All customer need is to provide photographic evidence of items condition. Customers need to provide said photographic evidence of items condition. Please provide as high a quality of package and item image for verification. Photograph should be taken within or not more than 48 hours since the receiving of item(s) in question.

How can I get my Refund from my purchase?

Refunds will be issued same as the mode of payment used by customer(s). Store will issue refund(s) when customer concerns are given and customers give or provide the appropriate evidence (Photographic Documentation) about there orders. When reviewed and looked at then store will issue customer refund. 

Note* No Photographic or video evidence No Refund.

Please Provide a working and active Email for contact and refund concerns.

How Long For Refunds to Be Issued?

After checking of evidence and if evidence is satisfactory store will immediately issue refund to customer. Please Wait at least 2-3 days for funds to be released.

Any Issues Regarding Orders Please Feel Free to Contact Us